This document is an electronic record in terms of Information Technology Act, 2000 and rules therein under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this policy binding.
At KWH Motors Private Limited, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We work hard to earn your confidence so that you can enthusiastically use this Website and recommend it to your family and friends. Please read the following policy to understand how your personal information will be handled as you use our Website to its full potential.
We assure you that your personal information will not be sold or rented to third parties for marketing purposes without your express consent. We may reveal general statistical information about our Website and visitors from time to time, such as the number of visitors, the number and type of goods and services purchased, and so on. Your trust and confidence are of the utmost importance to us.
Information that we collect
When you use our Website, we collect and store your personal information such as name, address, contact details, billing & shipping address, login credentials, location, IP address and details of any other information as required from time to time for our internal research or use or as mandated by law from time to time . We gather your personal information in order to record, support and facilitate your participation in the activities you choose, track your preferences, to provide you with a customised Website experience, to notify you of any updated information and new activities and other related functions offered by us, keep you informed about the latest content available on the Website, special offers, and other goods and services, to assist you with customer service or technical support issues following Your visit, to otherwise support your relationship with us or to prevent fraud and unlawful use. For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests.
You may access our Website through your LinkedIn, Google, or Twitter or Facebook account (“Social Media”). If you do so, you must enter the email address and password that you use for your Social Media account. We will ask that you grant us permission to access and collect Social Media basic information (this includes your name, profile picture, gender, email address, and any other information you have set to public on your Social Media account). If you grant us access to this information, then we will be able to access this information even if you have chosen not to make that information public. We store the received information with other information that we collect from you or receive about you. For information about how Social Media companies may use and disclose your information, including any information you make public, please consult concerned Social Media PrivacyPolicy. We have no control over how any Third Party website uses or discloses the personal information it collects about you.
In general, you can visit the Website without having to provide your personal information during which time you remain anonymous and at no time can we identify you unless you have an account on the Website and log on with your username and password. Once you provide your personal information, you no more remain anonymous to us. To fully use our Website, you are required to provide us with your name, email id, password and other personal information as indicated on the form available on the Website. Further, the fields are marked as mandatory or optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on the Website.We use this information to analyse trends, administer the website, track a user’s movement and gather broad demographic information, to understand better, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from(whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and yourIP address.
Our use of your information
We collect your personal information as well as aggregate data about how you use our Website in order to understand your needs and to provide you with a better experience. Specifically, we may use your personal information for any of the following reasons:
- To provide our services to you, including registering you for our services, verifying your identity and authority to use our services, and to otherwise enable you to use our Website;
- For customer support and to respond to your inquiries;
- For internal record-keeping purposes;
- To improve and maintain our Website (for example, we track information based on your choices; this helps us determine which areas of our Website users like best and areas that we may want to enhance; we also will use your information for trouble-shooting purposes, where applicable);
- To occasionally send promotional emails to the email address you provide regarding new products from us, special offers from us or other information about us that we think you may find interesting;
- To contact you via email, telephone, or postal mail, or, where requested, by text message, to deliver certain products or services or information you have requested;
- For our market research purposes, including, but not limited to, the customisation of the Website according to your interests;
- We may use your demographic information (i.e., age, location and other various data) to more effectively provide you the products and services of your choice on our Website;
- We also may compare personal information collected through the Website to verify its accuracy with personal information collected from Third Parties; and
- We may combine the aggregate data with the personal information we collect about you.
We may use your personal data for registering the vehicle with appropriate government authorities in accordance with the provisions of Motor Vehicle Act, 1988 and the rules made thereof or as mandated by law from time to time.
Our disclosure of your information
By using Facebook or Google advertising platforms, we may occasionally create "lookalike audiences" or similar audiences of prospective customers based on information about you. Using their own data, we can target ads on their networks to potential customers who share the same interests or demographics as our existing customers. Most often, we do this by uploading email addresses. Whenever a list is uploaded, Facebook hashes (encrypts) it irreversibly prior to uploading, matches the hashed data against their own users to generate a lookalike audience, deletes the list and does not use it for any other purpose. Lookalike audiences are not identifiable as individuals unless they decide to click on the ad. Consequently, we believe the generation of lookalike audiences poses little to no risk to our customers' privacy. Ads settings in Google will let you opt-out of the "similar audiences"feature.
Items and Services offered on the Website by third parties
Internal Service Providers
What about children’s privacy?
Our Website is only available to those who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you are not permitted to provide or directly access any of the Website’s services. If you want to provide or avail any services offered on the Website such may be made by your legal guardian or parents.
Access or change your personally identifiable information
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information.
When you access our Website, we provide the use of a secure server. The secure server software (SSL) encrypts all information you enter before it is sent to us. Once your information is in our possession, we adhere to strict security guidelines in compliance with the (Indian) Information Technology Act, 2000, protecting it against unauthorised access.
We confirm that we have complied with reasonable security practices and procedures as outlined in Information Technology (Reasonable security practices and procedures and sensitive personalInformation) Rules, 2011.
Additional notes to the User
We shall not be liable in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the user to us. If a user provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate such account at its sole discretion.
We shall not be liable for any breach of security or for any actions of any third parties that receive users’ personal data or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
The user is responsible for maintaining the confidentiality of the user’s account access information and password. The user shall be responsible for all uses of the user’s account and password, whether or not authorised by the user. The user shall immediately notify us of any actual or suspected unauthorised use of the user’s account or password.
We will communicate with the users through email and notices posted on the Website or through other means available through the services, including text and other forms of messaging. The users can contact us, by sending an email to firstname.lastname@example.org containing the rectification required.
We address any discrepancies and grievances encountered by our users with respect to processing of information in a time bound manner. Please connect with us by sending an email marked to the attention of Grievance Officer: Email ID: email@example.com.